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ServeBig Suite
Professional services automation, today - more than ever - is a top necessity. By simply moving on, the world is setting an example. Following suit, we must positively respond to the soaring demand for remote e-services that people need to continue life as usual.
ServeBig is an intelligent, quick-to-implement suite of products that helps you digitalize your services portfolio and service delivery model in a minimal time.
Powered by cloud, mobility and AI, ServeBig transforms your enterprise into a streamlined and digitally integrated organization using business process automation, appointments management, inspection management, customer intelligence, performance monitoring, real-time KPI reporting and more.
As an e-services platform, it typically provides automated services such as ePermits, eLicenses, eCertifications, eBookings, eVisits, ePayments, eInspections, Case Management, and more. Now is the time to put your digital transformation services in one place.
Watch how ServeBig can quickly and intelligently automate services.
Watch our joint webinar with Microsoft to see how eService can grow, scale and empower governments.
Simple to Complex eService Delivery Scenarios
On Cloud, On Prem & Hybrid Implementations
AI, ML and RPA Powered Service Ecosystem
Use a Jumpstarter Kit for Fast eService Delivery
Use a ready-made platform with common components and workflows to quickly automate your current service portfolio. Promote them through built-in service catalogs and service cards.
Automate Business Processes
Rely on a user-friendly workflow designer and form builder to build your own business processes with SLAs, delegation, escalation & request dispatching with clearly assigned roles and responsibilities.
Create a Multichannel Service Access
Provide an online portal for customers to make service requests, payments and tracking. Enable multichannel e-service delivery through web, mobile, and social.
Build an Omnichannel, Self-Service Experience
Enable customers to go through intelligent, uninterrupted communication across all your service channels.
Understand Customer Preferences
Create 360 profiles with complete customer information for close and long-term customer relationships.
Enable Productive, Remote Work for Employees
Provide capacity for remote, on-premises and at-field work. Using an Employee360 dashboard, everyone will know their assigned tasks, request, actions, notifications, configurations and send document attachments.
Engage People in an Easy-to-Use Experience
Enable customers, employees and partners to access personalized workspaces with easy-to-navigate features assembled in attractive user experience scenarios and trendy designs.
Alert People with Updates
Send notifications to customers with important service updates. Alert employees to take next actions.
Enable Secure e-Payments
Integrate with payment gateways to enable fast and secure e-payment for services.
Add Chatbot Intelligence to Customer Communication
Create instant, 24*7 answers to inquiries via intelligent AI/ML-powered chatbot in the language of your preferences. Integrate the chatbot with your call center.
Integrate with Third Party Solutions
Streamline data and operations with integration with other ERP solutions, APIs, document management systems, IVR, Dynamics CRM, and Shipment services, workflow engines and more.
Use e-Appointments to Control Workplace Visits & Queues
Enable your customers to book visits in advance to control customer flow and drive less walk-ins. Provide queue management facilities to further manage customer wait-time.
Conduct Quality and Compliance Checks
Run regular, rigorous quality business inspections to ensure that your organization and staff are adhering to the current processes, policies and procedures.
Use Analytics and Insights to Govern Performance
Visually track and improve business performance through real-time KPI reports and dashboards.
Use AI/ML for Transactional Forecasting and Fraud Detection
Discover service usage patterns, project future performance and uncover abnormalities.
Leverage RPA to Optimize Business Process Time
Do an intelligent automation of repetitive tasks for better usage and efficiency of resources.
Accelerate Service Processing and Delivery Time
Establish Operational Efficiency
Drive Employee Productivity
Ensure People Well-Being
Promote an Organized Workplace
Measure and Improve Performance
Ensure a Sustainable ROI
Scale Easily for a Digitally Intact Future
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