Smart enterprises realize that to invest in designing and planning people experiences ahead of adopting specific technology solutions is a must-have. Be it the worker, the customer, the citizen, the solution administrator or a key official; every user has a different need and a specific journey within your digital solution.
We provide consultancy services on customer journey through a professional framework that builds on 20+ years of expertize combined with up-to-date knowledge of latest consultancy practices and innovations in the digital world.
- We discuss your business objectives and your digital vision. Accordingly, we capture and document your essential customer journeys.
- We plot customer journeys across online, mobile and physical touchpoints over journey maps.
- We dig into deeper details of individual customer journeys (personas).
- We advise effective ways to keep customers journeys engaging and consistent across every digital interaction.
- We layout the barriers for joining up the customer journey and their solutions
- We assign ownership of the customer journey
- We test the theory and improve the results