Customer relationship management are connecting with social to analyze customer sentiment, understand customer behaviour and be proactive in finding solutions.
Traditional CRM solutions need to take deep dive into social. We can help.
- Facebook Connector
The Facebook Connector is built on the top of the Microsoft Dynamics CRM to manage the relationship with customers who can submit inquiries and complaints as well as receive feedback and follow up on their cases directly through their Facebook accounts.
- Twitter Integration
Directly communicate with customers via Twitter (in English and Arabic), while having all transactions logged to the CRM system. Customers can post inquiries through Twitter using an agreed Twitter handle (Ex:@Hashtagyservice) and agreed hashtags to define the inquiry type either it is a question, complain, or problem (Ex: #Problem). In return, the customer receives an automatic reply confirming receipt of the request/complain. After the inquiry is handled, the CRM agent can communicate with the result through Twitter from inside the CRM.