Field Service Management
Dynamics 365 for Field Service is reshaping the landscape of field service with new digital capacities. Hit two birds with a stone: staff and customers! Now, through a unique, intelligent field service management platform, is the time to automate your ecosystem of operations to create happy workers and extremely satisfied customers; and soar your profits in the process.
Read our recent case study with Al-Araby Group to understand how we helped the regional giant manufacturer in the Digital Transformation of its Customer Services ecosystem using Dynamics 365 for Field Service.
Transforming a customer call or a customer visit into a profit source just got way easier with the smart capacitates that Dynamics 365 for Field Service brings to the table!
- Digital, Mobile Workers
Empower agents to effectively and easily go mobile in servicing customers and work more productively anywhere, anytime.
- Digitally Refreshed Operations
Create a more vibrant work environment with inventive, integrated operations for case management, work orders, service scheduling, routing and dispatching, products and spare parts management, inventory management and reporting
- Digital Touchpoints for Customer Service
For omni-channel engagement, you can automate, connect, and integrate customer touchpoints for an excellent customer experience.
- Digital Harmony
Have your ecosystem of field service working seamlessly and uninterrupted together and with any external systems.
- Availability & Scalability
24*7 availability on cloud or on premise, empower your agents with a wide-spectrum of tools and functions to handle, mange, expand customer service operations with excellence while saving time, money and effort.
- Customer Satisfaction Leadership
New methods to align operations, boost performance and improve decision-taking processes to create not-to-forget & very satisfying customer experiences for an increasingly differentiated market presence
- Digital Intelligence
Dynamics 365 for Field Services puts in your hands a set of valuable insights over easy-to-use dashboards so you can quickly enhance staff mobility, react to customer demands, make faster decisions and realize lost revenue.
Field Service digitization works with on premise CRM solutions and is readily working on cloud as part of Dynamics 365 family. It can be implemented standalone and is open for integration with other solutions and platforms.