We focus on process documentation, service management, service desk management, and IT operations management.
- Process Documentation: We consult, and transform IT definitions, policies and SLAs from in-mind into a structured ITIL compliant written processes ready for implementation with relevant tools.
- Service Management: We plan and execute the models, processes and tools needed to provision your digital mix of IT applications and infrastructure no matter how complex the environment is. We provide end-user support, inventory and security; and extend to hardware and software asset management; all within the ITIL and/or MOF standardizations.
- Service Desk Management: We transform service-desk and ticketing procedures to provide faster resolution of service issues.
- IT Operations Management: We ensure maximum health and performance of IT infrastructure and application services.